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At SmartNet Academy, we strive to provide high-quality learning experiences that meet your needs. However, we understand that sometimes circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which you may request and qualify for a refund on course purchases.
Eligibility for Refund
To qualify for a refund, you must meet the following conditions:
- Submission of Refund Request:
- You must submit your refund request within 7 days of purchasing the course.
- Course Consumption Limit:
- You must have consumed less than 25% of the course’s video-learning content.
- No Issued Exam Voucher or Kit:
- You must not have requested or received any exam voucher, certification kit, or learning kit associated with the course.
Refund requests that do not meet all three of these requirements will not be accepted, and no refund will be provided under such circumstances.
How to Initiate a Refund Request
You can initiate a refund request in one of the following ways:
- Via the “My Orders” Section:
- Navigate to the My Orders section on the website.
- Click on the “Initiate Refund” button for the relevant course.
- This option is available when you have purchased only one quantity of the item.
- Via Customer Support:
- If you have purchased more than one quantity of the course or item, please contact our Support Team through the Help & Support section on our website.
- Our support representatives will guide you through the refund process and provide assistance tailored to your situation.
Refund Processing
Once your refund request is approved, we will process the refund to your original payment method within 7-10 business days. Please note that the exact time for the funds to reflect in your account may vary depending on your bank or payment provider.
Refunds are not applicable to:
- Courses purchased through special promotions, bundles, or discounts unless otherwise specified in the promotional terms.
- Any course where more than 25% of the content has been consumed.
- Items where exam vouchers, learning kits, or other materials have been issued.
Exceptions and Special Cases
SmartNet Academy reserves the right to make exceptions to the refund policy in cases where technical issues, unauthorized transactions, or other extraordinary circumstances occur. Any such decisions will be made at the sole discretion of SmartNet Academy’s management team.
In cases of duplicate or accidental transactions, please notify us immediately. We may review and resolve these cases on a case-by-case basis.
Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
- Certification and licensing exam fees, once the voucher has been issued.
- Personalized or custom services provided as part of course enrollment.
- Courses purchased through third-party platforms.
For additional clarity on non-refundable items, please contact our Support Team.
Changes to the Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or company policies. Any material changes will be communicated to you via email or website notification.
By purchasing and using our courses, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.
Contact Us
For any questions regarding this Refund Policy or to request support with a refund, please contact us at:
Email: [support@smartnetacademy.com]
Help & Support: Visit the Contact Us section on our website.
We are committed to ensuring your learning experience with us is smooth and satisfactory. Thank you for choosing SmartNet Academy!